Monthly preventive maintenance
Every month our engineer visits to check, clean and adjust photometer, probes, mixers and wash system — catching issues before they stop the analyzer.
Engineering team & technical service
Dedicated engineers. Your AU, always ready.
From installation and monthly maintenance to urgent repairs — the Kinetic Vietnam engineering team supports your lab for the whole life of the analyzer.
Book a maintenance visit“An hour of downtime is an hour patients wait. We treat every service call as urgent.”
— Service engineering team
- 24/7
- Technical hotline
- < 2h
- Remote response
- < 24h
- Engineer on site*
* In major cities; other areas by agreement.
Technical services
Warranty & rapid repair
Fault diagnosis, parts replacement and a full service report for every intervention.
24/7 remote support
Technical hotline and Zalo: error codes, calibration and QC troubleshooting during any shift.
Operator training
Training for new and existing staff: operation, daily maintenance and QC handling.
Quality follow-up
Monthly QC reviews with your lab and support whenever a new reagent lot arrives.
Our team
Application specialists
Parameter setup, correlation runs and QC optimisation for every assay.
Service engineers
Installation, preventive maintenance, repair and parts replacement.
Training specialists
Operation and daily maintenance training for lab technicians.
Monthly1 visit / month, on site
Monthly all-in-one maintenance
Every month, our engineer visits your lab and completes every item below in a single maintenance visit.
- System wash and photometer check
- Probe, mixer and wash-bath cleaning
- QC and analyzer log review
- Preventive checks and adjustments — with a signed service report